Privacy Policy - How We Protect Your Personal Information

Privacy Policy

RavenOps (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with our marketing communications.

By using our services, you agree to the terms outlined in this policy.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, business name, and other information you voluntarily provide through forms or communications.

Marketing Data: Information provided when opting in to receive messages via email or SMS.

Usage Data: Pages visited, actions taken, IP address, browser type, device information, and referral data.

Communication Records: SMS, email, call logs, and other communications sent to or received from us.

How We Collect Information

We collect information through:

Website forms (contact forms, consultation requests)

Call scheduling and booking tools

Email and SMS opt-ins

Cookies and tracking technologies

Direct communication with our team

How We Use Your Information

We use the information we collect to:

Provide and manage our services

Respond to inquiries and support requests

Personalize your experience

Communicate with you via email, SMS, or phone

Send marketing and promotional messages (with your consent)

Improve our website, services, and user experience

Analyze performance and optimize operations

Ensure compliance with legal and regulatory requirements

SMS Marketing & Compliance

If you opt in to receive SMS messages from us:

You may receive messages related to marketing, reminders, service updates, and customer support

Consent is not a condition of purchase

Message frequency may vary

Message and data rates may apply

You can opt out at any time by replying “STOP”

For assistance, reply “HELP” or contact us at [email protected]

SMS Data Privacy

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Information

We do not sell your personal information.

We may share your information only in the following limited circumstances:

Service Providers: Including CRM and communication platforms such as Raven One, used strictly to operate our business and deliver services

Regulatory Authorities: When required by law or legal process

SMS Aggregators & Providers: Solely for the purpose of delivering text messages

We do not share customer data with affiliates or third parties for their own marketing or promotional use.

Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

Understand user behavior

Improve website performance

Support marketing and analytics efforts

You can control cookie settings through your browser preferences.

Data Security

We implement appropriate technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or misuse.